Tails of Joy Privacy Policy

Last Updated: April 2026


Tails of Joy Pet Services is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use and protect any information you provide when using this website or contact us.

By using this website, you agree to the terms of this Privacy Policy.


  1. Who We Are

Tails of Joy Pet Services provides professional pet care services across South Lanarkshire and nearby areas.

If you have any questions about this Privacy Policy or how your data is handled, please contact us using the details on our website.


  1. Information We May Collect

We may collect personal information when you contact us, complete a form, or enquire about our services. This may include:

  • Full name

  • Email address

  • Phone number

  • Home address

  • Pet details and care requirements

  • Booking preferences and dates

  • Any information you choose to include in your message


  1. How We Use Your Information

We only use your information where necessary to operate our business and provide services. This may inclide:

  • Responding to enquiries

  • Managing bookings and appointments

  • Providing pet care services

  • Communicating about your booking

  • Sending updates during visits where requested

  • Maintaining records for insurance or legal purposes

  • Improving our customer service

We do not sell, rent, or share your personal data for marketing purposes.


  1. Legal Basis for Processing

We process your personal information under the following lawful bases:

  • Contract - to provide requested services

  • Legitimate interest - to manage bookings and customer communication

  • Legal obligation - where required for insurance, tax or legal compliance

  • Consent - where you voluntarily provide information or request updates


  1. How Your Data is Stored

We take reasonable steps to keep your information secure and prevent unauthorised access, loss or misuse.


  1. Cookies

This website doesn't use cookies for tracking, advertising or analytics purposes.

If this changes in the future, this Privacy Policy will be updated accordingly.


  1. Sharing Your Information

We only share personal information where necessary, such as:

  • With veterinary professionals in an emergency involving your pet

  • With insurers or legal advisers if required

  • Where required by law

We never share your data unnecessarily.


  1. How Long We Keep Data

We retain personal information only for as long as reasonably necessary for business, legal, tax or insurnace purposes.

When no longer required, data will be securely deleted.


  1. Your Rights

Under UK data protection law, you may have the right to:

  • Request access to your personal data

  • Request correction of innacurate data

  • Request deletion of your data where appropriate

  • Object to certain processing

  • Withdraw consent where consent applies

To exercise any of these rights, please contact us directly.


  1. Third Party Links

This website may contain links to third-party platforms such as Facebook. We are not responsible for the privacy practices of those websites.


  1. Contact

For any privacy-related questions, please contact:

Tails of Joy Pet Services

Email: tails.of.joy@mail.com

Phone: +44 7549 975487